Through Joy and Laughter we Connect
Contact
Hello there! You have come to the contact page, we’d love to help you!
Do you want to connect and say hi, do you have a question about anything or have some fantastic ideas that you would like to share?
Wait no more and contact us!
You can always reach us by email at info@refined-joy.com and we will try to respond as soon as possible to your wonderful message :)
Refined Joy
Refined Joy is based in The Netherlands. It is registered in The Netherlands Chamber of Commerce (KvK).
Refined Joy® is also registered at the Benelux Office for Intellectual Property (BOIP) as a registered trademark.
Our information
Email: info@refined-joy.com
Adres: Vondelstraat 236, 7002AX, Doetinchem, The Netherlands
KvK-number (company registration number): 89337034
BTW-ID: NL004729061B71
Frequently Asked Questions
Our Clothing
Don’t worry, be happy as Bobby McFerrin said! We’ve got you covered. Our standard sizes are XS, S, M, L, XL and XXL. Our shirts do not have other sizes, but our hoodie sizes go from XXS up to XXXL. Contact us by mail info@refined-joy.com and we will place a special order for you :)
The answer is Yes! For €11,11 you can choose a special colour to your liking! Currently the hoodie is available in many other colours, but the shirt has very limited options.
Would you like to have one our products in a special colour? Contact us by email at info@refined-joy.com and we will see which colours are available and what we can do for you!
To ensure the longest life possible for our clothing we advise you to wash your clothes at 30°C and to line-dry them. We recommend to not use the tumble drier.
Yes and yes!
1. We are currently working on a oversized edition and planning to also make beanies, caps, bucket hats, smiling socks and much more ;).
2. We are plannig to make a new design!
Want to stay tuned? Make sure that you follow our instagram page @refined_joy.
Shipping & Returns
A Delivery to the Netherlands will take up to 5-8 business days.
A Delivery in Europe will take up to 5-10 business days.
A Delivery outside Europe will take up to 5-15 business days.
It may differ per country, do you want to know the specific delivery times for your country? Click on the smile :)
Yes you can! You will receive an email with a Track & Trace code once your Refined Order is shipped. This way you can check your order at all times.
Lost your Track & Trace code? Just log into your account, go to orders and click on Tracking ;)
To go to your account click the smile :)
Shoot, that can happen! Choosing the right size will always be a guess when you are shopping online. But because this product was specially made for you, we can not trade it for another size. What you can do is:
1. return the first order. (Read below how to return an order).
2. Place a new order with the right size.
Ofcourse, that is possible. You have 14 days after you received your order to return it without any reason. There are some conditions that you will have to follow in order to return your order.
Do you want to know if you can return your order? Click on the smile :)
If you have met the return conditions, then follow these next steps:
(Want to know what the return conditions are? Click here.
1. Announce the return: Send a email to info@refined-joy.com. Tell us which product you want to return and state your order number. We would like to know why you want to return your order, but that is optional.
2. Print and collect: Once you have contacted us we will provide you with a return from. Please print the return form and put it in to the shipping bag next to the product. Pack it firmly.
3. Send it: Bring the package to a service point and send it to our adress which is: Vondelstraat 236, 7002AX, Doetinchem, Nederland.
Sustainability
Organic cotton:
- Uses natural cotton seeds
- Uses natural fertilisers such as compost and dung
- Uses beneficial insects to combat pests in a natural way
- Uses 91% less water most water can be used again because it isn’t exposed to harmful chemicals
- Makes 46% less impact on global warming
- Is more gentle for your skin can be worn by people with chemical sensitivities
- Is truly VEGAN because it’s not only made out of 100% vegan materials. It is also not harming the animals and environment indirectly
- Clothing of organic cotton will last longer because it isn’t exposed to chemicals which can damage the cotton fibers and it’s made with more care and attention
Conventional cotton:
- Uses genetically modified seeds
- Uses chemicals such as pesticides and synthetic fertilisers which are harmfull to the envoirment and up in our land, lakes, rivers and seas
- Uses alot of water and most of the water can not be used again because it is exposed to harmful chemicals
- Has a bigger impact on global warming
- Isn’t very gentle for your skin you’re much more likely to get an irritated skin or allergy symptoms due to used chemicals and bleaches
- Kind of VEGAN because it might be made out of 100% vegan materials, but the production will still indirectly harm animals and the environment.
- Clothing of conventional cotton is less durable than clothing from organic cotton
The answer is yes! There is a big difference between biological cotton and “normal” cotton which is called conventional cotton. Biological cotton is way more sustainable and beneficial for the earth and humanity in many ways. For example to produce one shirt of conventional cotton you approximately would need 27.000 liters of water but to produce one shirt of biological cotton you would only need 3.000 liters of water. That is a reduction of 90 to 91% procent less water.
But it gets better because the water used for conventional cotton is assumed to be “lost water” because it is full of chemicals such as pesticides and synthetic fertilisers. But the water used for biologcial cotton is reusable because there are no chemicals used in the proces.
This is one of the many examples. Want to know more about how sustainable our clothing is? Check our sustainable page here.
Oh yes! Our packaging is made from 100% recycled paper and also is 100% bio-degradable!