Shipping

Once in every two months we place an order for the Organic Supermarkets of Odin, our own inventory and for costum orders. When we have your order in stock we will sent it to you right away! 

Delivery Times Guidelines

The Netherlands: 2-4 business days
Europe: 3-10 business days
Rest of the World: 7-15 business days

We prepare, pack and ship all oders ourselves. We try to ship it within 2 business days. (This time is included within the times given above).

Track & Trace it!

You will receive a Track & Trace code the moment the order is shipped. This way you can follow your package at all times to make sure it doesn’t walk away!

Not in stock & Back orders

If the size, colour or the item you want or already ordered is not currently in stock, dont worry! There are two options

Once Every in every two months we order new clothing. When your item, size or colour you prefer is not in stock, you can still order it. We call this a back order. Your order will be added to the order we place once every two months.

  1. Order the item you want & wait until we order new clothing with your order added in & be the first one to have your prefered Refined Item :)
  2. Don’t want to wait? We fully understand! We will refund your full paid amount without question. Please let us know by mail here

You will be well updated on the progress of your (back) order at all times, always! :)

Custom Orders!

Some products in our shop are Costum Orders. You can recognize them in the shop by the yellow border. Or you can contact us through mail!

How does it work?

The Custom Orders will be ordered in the first time that we order new clothing, just like orders that we do not have currently in stock. We order new clothing once in every two months

You will be notified when we have ordered new clothing and when we ship it to you ofcourse :)

We are currently working on livetracking inventory! Our excuses if you ordered an item that is not currenly in stock. We will let you know by mail if this is the case with your order. We will give you the option to wait or to refund your full paid amount. Thank you for your understanding!

Returns

Ofcourse it’s possible to return your order! We do advise to only order what you need and to return as little as possible. 
That’s better for you, us and our environment :) 

What you need to know

You have 14 days to request a return. After it’s approved you have another 14 days to send your product. Know that there are conditions that you have to meet when you want to return a product.

You will receive the full amount that you paid for your product, including shipping costs (if paid).

Shipping costs for returning your product are on your expense.

Returning Conditions

To be able to return you Refined Order you have to meet these conditions:

– The product that you want to return must be returned in its original state.
– The product that you want to return may not be washed, used or worn.
– The product that you want to return must be returned in its original packaging. The packaging may not be damaged.
– The product you want to return must be returned within 14 days from the moment you received your order.
(Of course you may try on the clothing to see how it fits, that’s what it’s for!)

If you do not follow these conditions and still decide to return your order, then there will be a reduction on the refunded amount. This can be up to 100%, it depending on the well-being of the item(s).

Processing our returns

When we receive your package and if the conditions are met we will refund the full paid amount within 14 days.

We strongly advise to send you package with a track and trace code and save your shipping receipt safely. We are not responsible for lost packages.
(We are also not responsible for damage during the return shipment).

What you need to do

To request a return please contact us through mail at info@refined-joy.com.
Tell us your Refined Order Number, the product you want to return and we would like to know why (this is optional).

When your return request is approved we will send you a mail with the final returning instructions.

Refined Joy's Return Policy for Odin's Supermarkets

If you bought a Smiling Item of Refined Joy at one of Odin’s Supermarkets it’s possible to return it to the same Odin Supermarket you bought it from. The return policy for the organic supermarkets of Odin is different than our own return policy on our website. 

Click here to see if you meet the return policy conditions!